User Researcher

Job Type:
Digital Workspace
Job reference:
4 months ago

Description: User Researcher (x2)
Location: Newcastle (remote at present)
Initial Duration: 6 Months
Rate: £400 - 600 per day
Inside IR35
Umbrella only

Our client is searching for a User Researcher you'll generate new and useful user insights and translate them into features and actions. Additionally, will lead the formal usability testing process for a digital service - from developing user recruitment briefs through to test moderation, analysis and report writing.

This includes:

  • Planning, designing and conducting in-house research to test new service ideas and concept development
  • Working closely with the team to turn user data into actionable user stories that influence product/service direction and prototype development
  • Managing ad-hoc qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
  • Presenting findings, recommendations and customer insights to senior decision makers
  • Sharing knowledge of tools and techniques with technical and non-technical team members in the wider digital team and across government


  • Experience of delivery using an iterative/agile methodology (e.g. Agile/SCRUM)
  • Experience of agile collaboration tools (e.g. Atlassian Jira, Agile for Scrum, Confluence)
  • Understanding of agile delivery techniques e.g. Continuous Delivery/Integration, Test Driven Development, and associated tooling
  • A degree in areas such as psychology, sociology, anthropology, human-computer interaction or market research
  • Good facilitation and influencing skills
  • Excellent problem-solving and interpersonal skills
  • Excellent written and verbal communication skills - able to work with large groups of customers of varying levels of seniority from user to board level
  • This role will involve working with various UK Government clients at locations across the UK, so you must be mobile and willing to work away from your base location

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