Training Officer
Our client based in Manchester are looking for a Training Officer to work with internal business functions and external suppliers across the Programme Plan to deliver necessary training and associated deliverables. The scheme is a new initiative and therefore requires training to upskill existing teams and embed new teams responsible for delivering the service. The role will ensure a consistent approach of training to all users to ensure quality standards are achieved in the delivery of the processes. The training need is to ensure the required level of competence is achieved in order to support testing, operational readiness and service.
Key responsibilities include:
- Creating training materials in conjunction with implementation team
- Delivering and managing a training plan (internally and externally) that incorporates systems and processes for the Financial Support Scheme
- Working with the FSS suppliers to assure their training plans and outputs align to the scheme requirements and ensure required competencies, FSS knowledge and awareness have been achieved (e.g. within operational and sales teams within accredited dealerships and finance providers)
- Supporting the Operational Readiness Reviews and decisions to aid the transition to Live operations
- Provide post support to Operational teams and monitor and track training efficiency using various tools
Skills required:
- Extensive experience of Training planning and delivery
- The role requires experience of Training multiple individuals to gain multiple skill sets
- Ability to deliver and coordinate delivery of training and meet tight deadlines
- Stakeholder management skills: issuing clear and concise messages to the stakeholders; coordinating meetings, preparing presentations
- Attention to detail: making sure correct documentation is issued to the Users in a timely manner
- Experience of managing commercially sensitive/contractual documentation
