Junior Account Coordinator
London
4 Months
Our client are seeking a Jr. Account Coordinator. The individual in this role will support Account Managers and Account Executives by triaging, assigning and resolving ticket requests received through internal stakeholders, serving as a point of contact to resolve client and stakeholder escalations related to bulk implementation of search optimisation's and feature adoption.
This position is focused on consistent execution excellence, compliance and works collaboratively to solve problems. Success measures include task quality and accuracy, stakeholder satisfaction and performance to SLA.
Key Responsibilities
- Processing individual & Bulk files of uploads, imports, or campaign changes to the clients Advertising UI (using various internal tools)
- Adding, updating or removing components of a advertising account (associations, exclusions, removals, etc. of keywords, audiences, campaigns, ads, etc.)
- Auditing of Advertising account file in comparison to third party account file to identify parity gaps across account structure
- Processing of customer Google account via the Google Import tool (under supervision of FTE)
- Navigate Advertising UI to QA and verify accuracy of uploads/imports/campaign changes performed
- Tracking of work according to set forth processes/procedures within a queue-based ticketing system
- Potential other responsibilities (not confirmed)
- Simple reporting asks (need to have basic understanding of excel functionality)
Candidate Qualities
- Excellent written and verbal communication skills
- Detailed-oriented
- Willingness/Interest to work in an operations/ticket-based environment
- Flexible and able to quickly adapt to changing business needs and processes
- Positive and creative 'can do' attitude with a strong work ethic
- Self-motivated and willing to contribute ideas
- Fluency in English
Preferred Qualifications
- Microsoft Advertising Certification (or willingness to become certified upon hire)
- Search Advertising Certification
- Experienced using Excel to analyze information, including data manipulation, VLookups, creating and using pivot tables, and data analysis
- Experience using Microsoft Office tools (Excel, Outlook, Word, PPT)
If this role is of interest to you, please submit your CV in the first instance.
