Job Title: Technical BA
Contract Length: 6 months
Location: London (Hybrid)
We've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.
With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.
It is an exciting, ever-changing environment - ideal for the person who is driven, disruptive and dynamic. It you are comfortable with ambiguity and excited by the challenge of shaping things from the ground up, you will enjoy it. There is endless space to develop too, so you are progressing your career as fast as you build our smoke free future.
Product Care Engineer - projects to be involved:
* P1 devices - early involvement during design phases, troubleshooting content development for new devices, customer facing documents review, troubleshooting content improvement for existing devices.
* All platforms - keep up to date with design change requests and product/process improvements to understand potential impact to customer service.
* Development of change request management process for troubleshooting content.
* Support in-market customer care teams.
Required:
* Degree or equivalent experience in an engineering discipline (e.g. electronics, design, mechanical…).
* Understanding of customer service operations.
* A structured and methodical approach allowing accuracy and consistency in the work delivered.
* Strong influencing skills and the ability to collaborate and build strong relationships across functions at all levels.
* Excellent oral and written communication skills.
* Excellent MS Office capability (Word, Excel Power Point, Teams, SharePoint).
* Knowledge of Atlassian Suite (Jira, Confluence).
