ServiceNow Technical Consultant
We are currently working with a leading Global Business Consultancy firm who are looking to expand their capability within their ServiceNow consulting teams. As a result, we are looking for ServiceNow Technical Consultants with experience in implementing large scale solutions within Corporate or Public Sector environments.
The Role
- ITIL Process consulting and/or implementation
- ServiceNow Implementation
- Lead and own ServiceNow technical deliveries
- Guide, mentor and train team members
- Create value-adds and accelerators on ServiceNow
- Define and implement differentiators for ServiceNow development and support projects
- Ability to define and implement best practices
- Experience in creating and modifying workflows
- Design, development and deployment in ServiceNow
- Documentation and review activities
- Project Portfolio Management, SDLC, Financial Management, Demand Management, and Service Watch is preferable
- Good understanding on ServiceNow dedicated and shared instances usage and feasibility
- Excellent experience in creating customer reports and dashboards
- Experience in conducting and document due-diligence for customer tools, process and projects
- Experience on configuration management - process definition, modelling and process refinement
- CMDB and Discovery troubleshooting
- ServiceNow foundation data management and data modelling
- LDAP integration
- Create integration architecture
- Ability to create templates for foundation data, CMDB etc.
Requirements and Technical Expertise :
- Experience on following ServiceNow modules - Incident Management, Problem Management, Change Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS
- Experience on Mobility, Discovery and Orchestration
- Experience on Java scripting
- Excellent understanding of ITIL processes
- Experience in complex data migration
- Experience in conducting training on ServiceNow
- Excellent experience on complex ServiceNow integrations
- Experience in creating custom applications
- Creation of script based assignment and approval rules.
- Creation of Business Rule, UI Action by using Glide script.
- Creation of Glide Record object
- Creation of custom related list.
- Creation of Access Control List with the help of Scripting.
- Creation of Script based UI Policy and Client Script.
- Glide Ajax, Glide Form (g_form), Glide User (g_user), Glide Record, Glide System, Glide Element, Glide Aggregate
- Querying the table by using Glide Record
- Referencing Glide List
- Debugging script
- Creating and customizing UI and pages using Jelly
- Working with complex Log Files.
- Render forms, lists, UI Pages, and many other things in Service-now.com with the help of Jelly
- Designing of Macros and Formatters.
- User Administration
- Web Service Integration
- User Interface Level Integration
- MID Server Integration
- Integration with tools, applications and systems
- Mobility and related integration
- AngularJS, Node.js and Bootstrap
- Use of Import Sets for data loading from external file or database to the service-now.com
What to expect
- Location: Some site-based work / flexible work - office is in London
- Salary: Flexible based on experience - very competitive and in line with Market rates.
- Perks: Competitive benefits including Health Plans, Training, Bonus Scheme, Development Initiatives and Pension Plans based on seniority.
