ServiceNow Business Analyst

Job Type:
Business Transformation
Job reference:
19 days ago

ServiceNow Business Analyst - London

We are currently working with a leading Global Business Consultancy firm who are looking for ServiceNow Business Analysts to be part of our Infrastructure Services Practice.

Our Partners Infrastructure Services Provides IT infrastructure & Cloud services for clients across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud, Data Centres, DevOps, End User Computing, Service Desk, Network Services and Environment Management Services.

Requirements and Technical Expertise:

  • Developed scalable solutions and reviewed business processes.
  • Provided technical advisory services for multiple options and risks.
  • Participated in process designing sessions and documented process flows.
  • Evaluated and documented business processes and functional requirements.
  • Implemented information flow analysis for various business streams.
  • Analyzed and studies request processes and future automated processes.
  • Designed and formulated application requirements and test conditions.
  • Executed sprint planning and business estimation services with developers.
  • Business analysis, Gap analysis on ITSM Tools (ServiceNow is a must)
  • Strong knowledge on ITIL process methodologies
  • Well-versed in SDLC methodologies: Agile, Waterfall
  • Strong knowledge of web technologies: HTML, XML, JavaScript, Glide Objects
  • Amazing ability to perform: Requirements gathering, Process mapping via ITIL, Business process re-engineering
  • Strong Understanding of Change & Release management
  • Expertise in developing: Solutions & Proposals
  • Strong communication skills & able manage communication with customer & offshore teams

What to expect

- Location: Some site-based work / flexible work - office is in London

- Salary: Flexible based on experience - very competitive and in line with Market rates.

- Perks: Competitive benefits including Health Plans, Training, Bonus Scheme, Development Initiatives and Pension Plans based on seniority.

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