SC Cleared Service Transition Manager
Location: UK (Bristol / On‑site depending on project requirements)
Clearance: Active SC Clearance required
Contract Type: Contract up to £600/day Inside IR35
About the Role
We are seeking an experienced and proactive SC Cleared Service Transition Manager to ensure the smooth, controlled,...
SC Cleared Service Transition Manager
Location: UK (Bristol / On‑site depending on project requirements)
Clearance: Active SC Clearance required
Contract Type: Contract up to £600/day Inside IR35
About the Role
We are seeking an experienced and proactive SC Cleared Service Transition Manager to ensure the smooth, controlled, and successful introduction of new or changed IT services into the live environment.
You will play a pivotal role in governing Service Transition activities, coordinating stakeholders, assuring readiness, and upholding ITIL‑aligned standards across the service lifecycle.
This is a high‑impact role within a complex and secure environment, suitable for a confident Service Management professional who thrives on structure, ownership, and assurance.
Key Responsibilities
- Lead and manage all aspects of Service Transition for new and modified services entering live operations.
- Develop, track, and progress Service Transition documentation such as Service Acceptance Criteria, readiness checklists, and cutover plans.
- Ensure all services meet operational, support, security, and governance requirements prior to go‑live.
- Work collaboratively with Project, Technical, Operations, and Supplier teams to coordinate activities and resolve blockers.
- Assess risks, impacts, and dependencies, maintaining a strategic understanding of the broader service landscape.
- Support the adoption of ITIL best practice, ensuring consistency and compliance across transition activities.
- Facilitate service acceptance checkpoints, stakeholder reviews, and go/no‑go decision forums.
- Ensure accurate control and management of Configuration Items, assets, documentation, and change activity.
- Provide expert Service Management guidance across full service lifecycle processes.
Experience Required
- Significant, recent experience in a Service Transition or Service Acceptance role.
- Demonstrable expert knowledge of ITIL Service Transition processes.
- Proven experience in planning and supporting transitions into live service-including progressing complete Service Transition document sets and Service Acceptance Criteria.
- Strong background in IT Service Management roles within complex, multi‑stakeholder environments.
Qualifications
- ITIL v4 Foundation Certificate in IT Service Management (essential).
Person Specification
We are looking for someone who brings not only technical capability, but also credibility, influence, and leadership:
- Strong negotiation and interpersonal skills, able to influence outcomes and gain stakeholder buy‑in.
- Confident engaging with individuals at all levels, with experience developing strong relationships across diverse teams.
- Excellent written and verbal communication skills, able to produce clear reports and deliver impactful presentations organisation‑wide.
- Able to make timely and informed decisions, balancing priorities, risks, constraints, and available data.
- Maintains a strategic perspective, remaining aligned to broader organisational objectives and not distracted by minor detail.
- Familiar with Project Delivery Lifecycles (PDLC) and techniques for planning, managing, and monitoring project progress.
- Skilled in Service Transition practices, including service readiness documentation, operational acceptance, and transition governance.
- Familiar with full ITIL service lifecycle concepts and operational best practice.
- Knowledge of planning and analysis techniques, including WBS, critical path analysis, earned value, resource planning, and conflict resolution.
- Experience with Change Management, including control of IT assets, CIs, documentation, suppliers, and infrastructure.
- Familiarity with service management and incident management toolsets.
- Understanding of Business Continuity and risk management concepts, impact assessments, and contingency planning for major service disruption.
