Service Transition Manager

Job Type:
Business Transformation
Job reference:
25 days ago

Role: Service Transition Manager

Location: 2 days onsite per week in London - York Road

Length: Initial 12 months

Salary: Competitive

About the role:

One of our global client teams in the technology industry is looking for an Service Transition Manager. You will have end-to-end event delivery expertise which will include sourcing, negotiating, contracting, programme planning, on-site event management, budget management and final reconciliation. You will work on a variety of programmes simultaneously and serve as key liaison between client stakeholders and vendors.

You are comfortable in managing external vendors and suppliers, including contract management, and can work individually or as part of a wider team.

The Role

Excellent opportunity to work on a high profile account and make a valuable contribution in uplifting the capability of the client's Service Management Team.

You will be part of the CDS World Class Live Services team. This is a team of 16+ people who are consulting on a long term vision whilst implementing quick initiatives to alleviate pain points and reduce reliance on the CDS Delivery Programme.

You will be assisting the client in transitioning new applications from a project delivery setting into a stable operational support model. The successful candidate will have prior experience of transitioning applications and / or Services in an ITIL Service Management context. You will ideally have real-world knowledge of operating in a Service Management environment.

  • Experience working as a Service Transition Manager and (preferably) in the context of Application Transition from Programme delivery into BAU Service Support.
  • ITIL Certification and ITIL Service Transition-certified (Nice to Have).
  • Experience in Service Management concepts and ability to apply these in a Service Transition context.
  • Experience of Service Acceptance Criteria.
  • Structured thinker, able to develop and implement new processes and operate in areas of ambiguity.
  • Experience working in a client facing role and track record of developing client relationships.
  • Ability to work across and manage a large number of stakeholders.
  • Excellent written/verbal communication skills
  • Experience developing analysis, presentations, and support material to successfully implement strategy or change initiatives.
  • Customer and relationship focused, process driven, metric focused, results oriented, organized, and self-directed.
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