Service Now Administrator - ServiceNow, Service Now, Infrastructure Engineer, Remedy Administrator
Our leading client is looking for an experienced professional to join the Enterprise Administration Team. This team supports a range of products that are fundamental building blocks of the Infrastructure Services provided by Technology Operations.
Currently the Enterprise Administration team are accountable for the design, implementation and operation of products such as Splunk, MDM (Airwatch), SAS, IBM Rational and ServiceNow. Specifically, they are now looking to strengthen this team with an experienced ServiceNow specialist who will have solid evidence of ServiceNow product upgrades, enhancements, custom workflow, scripting etc.
The main responsibilities of the post are:
Defining, building, bringing into service, operating, supporting, performance monitoring, continually improving and decommissioning Infrastructure services (SaaS, IaaS, and PaaS), products and platforms to serve a variety of user needs;
For the services, products and platforms supported:
Managing incidents, requests, changes and problems
Managing the configuration, availability, capacity, performance and cost;
Drive continuous improvement activities.
Maximise the use of tools and technologies to deliver operational excellence
Active participation in wider communities of practice, identifying good practices we can adopt and sharing our experiences.
Sharing knowledge of tools and techniques, and collaborating to improve the capability of the team.
Maintain consistency between development and production environments.
If you feel you have the requisite knowledge and skills, please email your CV in the first instance.