Service Measurement and Reporting Analyst

Job Type:
Business Transformation
Job reference:
8 months ago

Service Measurement and Reporting Analyst -Remote-7 months

Role: Service Measurement and Reporting Analyst

Location: Remote

Duration: 7 months

Our client, a market leading multi-national technology consultancy are looking for a Service Measurement and Reporting Analyst, to join them on a client-based project based Remote. The assignment is an initial 7-month contract and can offer a competitive daily rate via Umbrella Role.

Essential skills and experience:

  • Maintain a comprehensive and accurate list of all required SLA/KPI reporting, matched to the latest catalogue of current IT Services and supply chain contracts
  • Create SLA reporting and monitoring, including regular reporting (e.g. daily, weekly, monthly, quarterly, yearly) and ad-hoc reports (where agreed)
  • Ensure there is an agreed single version of the truth for SLA/KPI achievement
  • Review and agree individual supplier performance reports, including regular reporting and exception reports
  • Create Sellafield Ltd integrated service reports by aggregating individual supplier performance reports from the supply chain
  • Manage the Service Level Management and Reporting work request queue within ServiceNow
  • Support SLA reviews with suppliers in conjunction with the SDMs, to flag potential/projected/actual SLA breaches
  • Assist SDMs and Commercial in discussions with suppliers by providing subject matter expertise on SLA measurement, calculation and best practice
  • Manage the SLM framework and ensures adherence across Suppliers
  • Provide supporting data for Service Level governance meetings with suppliers
  • Regularly validate the accuracy of SLA and OLA reporting
  • Enable the monitoring of trends in incidents, changes, requests, problems and events to identify actual and potential impacts on service performance
  • Support the definition of Service Measurement and Reporting requirements to the ITSM Tooling team and vendors
  • Support the delivery of intelligent and cogent summaries of SLA/KPI achievement for senior stakeholders for key metrics
  • Support the ongoing simplification and automation of Service Measurement and Reporting and reduce ad-hoc reporting and improve the speed & quality of reports; and the ongoing automated integration of target systems and data
  • Develop and continuously improve Service Measurement and Reporting dashboards
  • Work with Service Design & Transition to ensure that Service Measurement & Reporting requirements are included, designed & transitioned for new/updated services, or on/off boarded supply chain providers

If this sounds like you-apply now!

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