Service Desk Engineer

Job Type:
Cloud & Infrastructure
Job reference:
29 days ago

IS Projects Service Desk Engineer

The IS Projects Service Desk Engineer will work in the IS Projects and Training team supporting the whole portfolio of IS projects being delivered.


  • To act as key technical resource for the portfolio of IS projects being delivered supporting the project manager and technical lead responsible for each project.
  • Build, configure and implement hardware (iPads, laptops) and software applications
  • Provide support for the Windows network, desktop applications, Avaya phone system and other IS systems stated in the technical knowledge skill
  • Support third parties onsite for installations
  • Train staff on the use of equipment/applications
  • To produce technical documentation for use within the department and user guides for the business to ensure the effective use of systems.
  • To support the transition of the new service into IS Operations.


  • A strong background working in a Service Desk / IS environment troubleshooting and providing technical support, ensuring that service level agreements are met.
  • Strong technical knowledge based on significant hands-on IT experience including:
  • Support, build, roll-out and administering of Microsoft environments and tools including: Windows 7, Windows 10, Office 2010, Office 365, Active Directory, and Exchange server
  • Backup procedures
  • PC and server maintenance and configuration
  • Application and infrastructure level security
  • Support of application, database and operating systems
  • To be able to follow Service Desk, Problem, Incident and Change control processes and procedures.
  • Familiarity with structured project management methodologies, such as PRINCE2
  • Experience of ITIL-based IS processes
  • To have a good understanding of the General Data Protection Regulations and the importance of maintaining confidentiality at all times.
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