Service Desk Analyst (SC cleared)

Location:: Glasgow
Job Type:: Contract
Industry:: Enterprise Applications
Job reference:: BBBH380546_1727170642
Posted:: 20 days ago

Service Desk Analyst

6 months

Dumbarton - onsite

Active SC clearance required

Inside ir35

Develop and maintain as required the Knowledge Articles to be used by the Authority's 1st line end-user support desk and the CASC.
Provide support to the Authority's 1st line desk as required to provide answers to the structured questions
Provide Incident management support to the Contractor's Sub-Contractor (Cherry & White); and Contractor help desks (e.g. Embark and Ethernet Connect) as required
Provide trouble shooting support as required between the Parties and Sub-Contractors

Skills required

Proficient in Excel,
Experience in Reporting & Data & Experience in helpdesk role

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Emmanuel Ntabejane

E-mail[email protected]

ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organisations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organisations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis and Talent Solutions – creates substantially more value for candidates and clients across 8 countries and territories and has done so for 70 years.