Service Designer - London/Hybrid

Job Type:
Business Transformation
Job reference:
about 1 month ago

Service Designer - London/Hybrid

Salary - £50,000 - £56,000 + Excellent benefits including 27% pension + annual bonus

This role will have a key role in establishing service design as a capability within a well known brand. The role will suit someone who is a multi-disciplinary self-starter who can translate my clients customer research and data into the features, experiences and services which will realise the organisation's objectives.

The role will:

  • Define how experiences and interactions flow and which services and actors underpin those journeys
  • Codify the underlying flows of information and process across multiple systems, teams and service providers
  • As part of the Service Design team, work with internal and external specialists in UX design, data, architecture, solution design, product management, and content to create and visualise a detailed understanding of our future customer offer
  • Contribute to the development of a new Service Design capability

Person specification

Essential experience

  • Stakeholder engagement skills including demonstrable experience in engaging with a range of disciplines and gaining buy in
  • Experience leading the analysis and synthesis of outputs from workshops and other research/design activity, for instance, user journeys and service flows
  • Experience of Agile delivery and knowledge of Agile practices

Essential technical knowledge and skills

  • Deep knowledge of service design techniques: service maps/blueprints, customer journey mapping, UX and CX etc
  • Demonstrable strategic thinking and problem solving skills with the ability to influence others to drive change
  • Ability to rapidly develop high-level service prototypes, journey maps and other outputs aims
  • Good facilitation skills and the ability to bring a team together around a problem


We'll assess you against these behaviours during the selection process:

  • Making Effective Decisions
  • Changing and Improving
  • Communicating and Influencing
  • Working Together
  • Seeing the Big Picture

Please send your CVs for a confidential chat.

Fantastic opportunity.

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