Service Designer - Consultancy - Outside ir35
Work from home, hybrid remote working
You will be working in a key role within a large consultancies Government Delivery team. You will design the end-to-end journey of a service, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government. Enabling end users to complete their goal and government deliver a policy intent.
You will be working within a multi-disciplined team including Interaction Designers, User researchers and content designers, crucially you will be used to working in a strategic thinker role.
You must have experience working in a Service Designer role and within the Government Digital Services (GDS) - ideally interacting with various Home Office Departments.
Key elements within the role;
- Leadership and guidance. You can interpret vision to lead on decisions. You can create a collaborative environment and sustain a good service. You can understand and resolve technical disputes across varying levels of complexity and risk. You can solve issues and unblock problems. You know how to drive teams and set the pace, ensuring teams are delivering. You can manage risk, including effectively managing and tracking the mitigation of risks. You can manage various dependencies across teams, departments and government as a whole.
- Prototyping in code. You understand the limitations of internet technology and why code is important. You can prototype a code, but you don't need to make production-ready code. You know how to talk to developers and know when to switch code. You understand security, accessibility and version control. You can use 'what you see is what you get' tools.
- Prototyping. You can apply technical knowledge and experience to create or design workable prototypes, both programs and physical outputs. You understand parameters, restrictions and synergies.
- Strategic thinking. You can take an overall perspective on business issues, events, activities and discuss their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements. You know how to focus on outcomes rather than solutions and activities.
- User focus. You understand users and can identify who they are and what their needs are, based on evidence. You can translate user stories and propose design approaches or services to meet these needs. You can engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities.
Please apply asap if this role is suitable