Service Designer

Location:
England
Job Type:
Contract
Industry:
Digital Workspace
Job reference:
BBBH145001_1632848617
Posted:
19 days ago

Service Designer / Remote / 12 month contract / £400 - £450 Per Day Inside IR35

Leading Client in the market is seeking a Service Designer to join the team

  • Design end to end customer journeys for all products and solutions within a defined portfolio
  • Lead CX design workshops with external customer & internal customers such as Product, Propositions, Technology, Service, Digital etc. - including up to Director/MD level as appropriate
  • Define and hold to account the sales, service and digital functions for the execution of their elements of the journey based on clearly defined criteria
  • Define success criteria and metrics for all elements of the target customer journeys
  • Proactively identify, size and scope CX improvement opportunities into the Principal, CX Improvement team to underpin CX transformation for a segment
  • Bring to life the target customer experience, in a digestible manner for peers and exec management alike - presenting this for sign off at relevant forums (CX Design Forums, CX Walkthroughs. Stakeholder Show and Tells)
  • Contributes to the service specification, customer experience processes, and customer requirements with clear articulation of the Critical to Quality / success criteria and an end to end operational service model, ensuring business processes are aligned at all times
  • Deep understanding of customer insights, customer experience specialist
  • Experience of Agile is a must, as the team have only recently adopted this methodology
  • Work with service design blue prints
  • Working with business journey maps

If this role seems like a good fit for you please send across your upto date CV

Candidates will be spoken with before CV is submitted

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