Service Designer / Remote / 12 month contract / £400 - £450 Per Day Inside IR35
Leading Client in the market is seeking a Service Designer to join the team
- Design end to end customer journeys for all products and solutions within a defined portfolio
- Lead CX design workshops with external customer & internal customers such as Product, Propositions, Technology, Service, Digital etc. - including up to Director/MD level as appropriate
- Define and hold to account the sales, service and digital functions for the execution of their elements of the journey based on clearly defined criteria
- Define success criteria and metrics for all elements of the target customer journeys
- Proactively identify, size and scope CX improvement opportunities into the Principal, CX Improvement team to underpin CX transformation for a segment
- Bring to life the target customer experience, in a digestible manner for peers and exec management alike - presenting this for sign off at relevant forums (CX Design Forums, CX Walkthroughs. Stakeholder Show and Tells)
- Contributes to the service specification, customer experience processes, and customer requirements with clear articulation of the Critical to Quality / success criteria and an end to end operational service model, ensuring business processes are aligned at all times
- Deep understanding of customer insights, customer experience specialist
- Experience of Agile is a must, as the team have only recently adopted this methodology
- Work with service design blue prints
- Working with business journey maps
If this role seems like a good fit for you please send across your upto date CV
Candidates will be spoken with before CV is submitted
