Role Title: Service Delivery Manager / Technical Platform Owner
Duration: 6 month contract
Location: Remote
Rate: up to £570.40 p/d Umbrella inside IR35
Role purpose / summary
Within the digital forms deliver we are accountable for the live operation of several forms platforms including:
- gForms (Scala based solution)
- iForms (Adobe Engagement Manager)
- Livecycle and pdf (Adobe Engagement Manager)
- We operate as a team reporting into the client's service owner with blended 3rd party, client , client account and Cap UK teams.
The role of the Service Delivery Manager is a critical part of the Digital Forms management team and has the following accountabilities:
- Formal documentation of the existing live service (some service design work)
- Ensuring stable operation of the platforms
- Management of a team of engineer, QA and designers and researchers
- Co-ordination and prioritisation of activities including platform upgrades / live form fixes / small changes / QA and platform improvements
- Establishing appropriate sla and service management reporting
- Input into weekly / monthly service reporting
You will be:
- An experienced service delivery manager / designer or delivery manager with good knowledge of service delivery
- Have experience managing teams making change to the system
- Some agile and DevOps experience
- Ideally some understanding of customer experience and UX discipline.
- Client account experience or GDS
- Able to communicate with varied stakeholders and communicate at a technical level but also take a strategic view of the future of the platform to support the Client's digital ambition.
- This is an exciting space with a massive opportunity to change the face of how uk citizens interact with the client and achieving their digital ambition and improving the lives of UK citizens dealing with the client .
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
