Service Delivery Manager

Telford, Telford and Wrekin, England
Job Type:
Enterprise Applications
Job reference:
25 days ago

Service Delivery Manager / Remote -Telford / 6 month contract / £450-£600 per day Inside IR35

Leading client in the market is looking for a Service Delivery Manager to join the team

Role: Service Delivery Manager
Location: Remote - Telford

Duration - 6 months
Day rate: £450 - £600 per day inside ir35

Role Responsibilities

  • As a Service Design & Introduction Manager you will be responsible for producing and maintaining quality, secure and resilient Service designs for new or improved services and to ensure minimum impact to Services during the transition of new projects into live support.

  • To provide change governance through adherence of agreed Change processes, ensuring all proposed changes are approved by the relevant change control authority and to review risks from proposed change and facilitate proposals to reduce risk

  • To act as a point of contact for the Account Delivery with other parties, including customer, other government departments, suppliers and customer managed suppliers

  • Develop and seek approval of High-Level Support models

  • Perform SI Risk Assessments to evaluate complexity of change / risk to Service

  • Produce Service Design solution and draft Service Description documents

  • Ensure completion / updates of the Live Service Manual, Operational Processes and any knowledge transfer artefacts

  • Assure required SLA Service Overview Document have been created / updated appropriately in line with the agreed service requirements

  • Liaise with Service Delivery Managers, Service Architects, Project Managers and HMRC Suppliers (as appropriate) to define and document the IT Support and Governance Model in line with the solution requirement

  • Ensure effective communications to all key stakeholders

  • ITIL Service Management

  • A good understanding of Cloud, Digital and Data processes / technologies

  • Knowledge of project / delivery management.

If this role seems like the right fit for you then please send through your upto date CV

Candidates will be spoken with before profile is submitted

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