Great contract position open for a Network Support Engineer with Palo Alto experience and some design experience to come on-board and work for a government client based in Bracknell, Berkshire. This will be a 2 month initial contract position with competitive rates on offer.
Key experience:
Experience in design, integrate and deploy of Palo Alto firewall, physical and virtual along with the associated management tool set an expert in Palo Alto who can create a design, build the gear to make sure it can go into live service.
The configurations and deploying of Palo Alto
Role Purpose
Provides varied and complex technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance
Responsibilities:
Technical Capability. Works within a team as a noted expert with a wide range of systems or in-depth product knowledge without supervision helping to define and implement technical best practice.
Ensures effective planning and implementation of creative and innovative service changes.
- Process. Contributes to the definition of operational processes, (both internal and external) and dealing with customer escalated problems.
- Service Level. Manages systems within SLA, proposing, defining improvements and implementing changes to meet service level requirements. Monitors performance through statistical reporting and analysis.
- Project Work. Leads technical implementation of medium to large infrastructures and technical designs including producing cost and timescale estimates and identifying risks. On larger projects works within a technical framework of the project to meet customer requirements. Consults in tender stage as a technical expert in complex projects.
