Security Endpoint Support Engineer

Job Type:
Cyber Security
Job reference:
14 days ago

Experis has an exciting new contract opportunity as a Security Endpoint Support Engineer for a large, well known technology organisation

Location: UK (Remote)

Rate: £382.56 per day (PAYE only)

Start date: ASAP

End date: 30/06/22

Note: Only candidates who are currently based in the UK will be considered


  • Scope and resolve complex issues with onboarding, deployment and configuration of products
  • Advise and educate customers on the features and capabilities of our products
  • Interpret and analyse log data to troubleshoot issues in customer environments involving cloud, server, endpoint and network infrastructure


  • Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future
  • Collaborate and coordinate with other teams and experts throughout the company to tailor the best solution for customer issues
  • Perform activities necessary to quickly mitigate outages and service interruptions in the customer's environment by recommending and implementing workarounds
  • Maintain current knowledge and understanding of product roadmaps and emerging technologies
  • Investigate and communicate incident root cause to customers
  • Participate in an on-call rotation when required
  • Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively

We are looking for people who:

  • Enjoy providing the highest level of customer experience;
  • Are smart, intellectually curious and posses strong problem-solving and troubleshooting skills
  • Seek a challenging work experience, have strong collaborative skills and extensive cross-group coordination skills
  • Want to learn and gain greater expertise in their field;
  • Enjoy working at a growth company with advancement opportunities;
  • Can work hard while having fun; and act in an honest and ethical manner; possess strong organizational, time management and negotiation skills;
  • Are able to work in a high pace environment with many competing priorities and randomization and have the ability to translate complex technical processes into simple to follow written guides
  • Have full professional proficiency of English and ideally other languages but not integral
  • The ideal candidate will be required to have a Technical Degree or adequate practical on the following Technologies

Required Experience:

  • Minimum 3+ years experience with Anti-Malware technologies and/or Systems Administration with focus on security (this should include experience with endpoint security, server security and threat analytics)
  • Minimum 3+ years customer facing support experience
  • Knowledge and understanding of the internals of the Windows Operating System fundamentals (Processor, Memory, Processes and Registry) and/or Network Technologies (TCP/IP, VPN, Proxy)
  • Hands-on knowledge in cloud technologies
  • Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
  • Skills on one of the following technologies will be considered a strong competitive asset:
  • Linux and/or Mac administration
  • Experience with scripting and/or programming
  • Knowledge of Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration
  • Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, Cisco, CISSP, CEH, Amazon AWS, etc.)

If you meet the above requirements, please apply for the position to be contacted by an Experis Consultant.

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