Security Endpoint Support Engineer

Location:
London
Job Type:
Contract
Industry:
Cyber Security
Job reference:
BBBH144258_1637079480
Posted:
14 days ago

Experis has an exciting new contract opportunity as a Security Endpoint Support Engineer for a large, well known technology organisation


Location: UK (Remote)

Rate: £382.56 per day (PAYE only)

Start date: ASAP

End date: 30/06/22

Note: Only candidates who are currently based in the UK will be considered

Scope:

  • Scope and resolve complex issues with onboarding, deployment and configuration of products
  • Advise and educate customers on the features and capabilities of our products
  • Interpret and analyse log data to troubleshoot issues in customer environments involving cloud, server, endpoint and network infrastructure


Responsibilities:

  • Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future
  • Collaborate and coordinate with other teams and experts throughout the company to tailor the best solution for customer issues
  • Perform activities necessary to quickly mitigate outages and service interruptions in the customer's environment by recommending and implementing workarounds
  • Maintain current knowledge and understanding of product roadmaps and emerging technologies
  • Investigate and communicate incident root cause to customers
  • Participate in an on-call rotation when required
  • Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively


We are looking for people who:

  • Enjoy providing the highest level of customer experience;
  • Are smart, intellectually curious and posses strong problem-solving and troubleshooting skills
  • Seek a challenging work experience, have strong collaborative skills and extensive cross-group coordination skills
  • Want to learn and gain greater expertise in their field;
  • Enjoy working at a growth company with advancement opportunities;
  • Can work hard while having fun; and act in an honest and ethical manner; possess strong organizational, time management and negotiation skills;
  • Are able to work in a high pace environment with many competing priorities and randomization and have the ability to translate complex technical processes into simple to follow written guides
  • Have full professional proficiency of English and ideally other languages but not integral
  • The ideal candidate will be required to have a Technical Degree or adequate practical on the following Technologies

Required Experience:

  • Minimum 3+ years experience with Anti-Malware technologies and/or Systems Administration with focus on security (this should include experience with endpoint security, server security and threat analytics)
  • Minimum 3+ years customer facing support experience
  • Knowledge and understanding of the internals of the Windows Operating System fundamentals (Processor, Memory, Processes and Registry) and/or Network Technologies (TCP/IP, VPN, Proxy)
  • Hands-on knowledge in cloud technologies
  • Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
  • Skills on one of the following technologies will be considered a strong competitive asset:
  • Linux and/or Mac administration
  • Experience with scripting and/or programming
  • Knowledge of Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration
  • Preferred IT Industry certifications (Microsoft Certifications On-Prem or Cloud, Cisco, CISSP, CEH, Amazon AWS, etc.)

If you meet the above requirements, please apply for the position to be contacted by an Experis Consultant.

Back job search
Back to Search Results