SC Cleared First Line Service Desk Analyst - 467863

Location:
Milton Keynes
Job Type:
Contract
Industry:
Cloud & Infrastructure
Job reference:
BBBH432004_1769775942
Posted:
about 7 hours ago

SC Cleared First Line Service Desk Analyst


12-Month Contract - Multiple Openings - Long-Term Engagement

Location


Milton Keynes or Nottingham (office-based)

Contract Duration


02 March 2026 - 31 March 2027

Number of Roles


20 positions approved for initial release

Pay Rates

  • Umbrella (Inside IR35): £18.32 per hour


A stable, long-term contract offering consistent weekday hours within a structured Service Desk environment.

Role Overview


We are recruiting SC Cleared First Line Service Desk Analysts to support a large, secure enterprise environment for a high-profile customer.
This role forms part of a professional Service Desk function and acts as the first point of contact for IT-related incidents and service requests. The focus is on delivering a high-quality customer experience while meeting agreed SLA targets.
Although primarily a first line role, there will be opportunity for limited second line exposure, making this suitable for candidates looking to broaden their technical experience.

Working Pattern

  • Monday to Friday
  • Rotational shifts covering 08:00 - 18:00
  • Office-based role in either Milton Keynes or Nottingham

Key Responsibilities

  • Acting as the first point of contact for end users via phone, email and ticketing systems
  • Logging, categorising, prioritising and managing incidents and service requests
  • Resolving issues at first point of contact where possible
  • Escalating incidents appropriately in line with defined procedures
  • Ensuring SLA targets are consistently achieved
  • Maintaining accurate documentation and ticket updates
  • Delivering a professional, customer-focused support service at all times
  • Working as part of a small on-site team to support operational delivery

Required Skills and Experience

Essential

  • Active SC Clearance (must be held at time of application)
  • Strong communication skills and a customer-service mindset
  • Ability to work on-site in either Milton Keynes or Nottingham (and living within 20 miles)
  • Good organisational skills and the ability to follow structured processes

Desirable

  • Previous Service Desk or IT support experience
  • Basic understanding of desktop hardware, software or IT environments
  • Experience using incident management or ticketing tools
  • IT qualifications or a clear interest in developing an IT support career


Comprehensive training will be provided. Applications are welcomed from both entry?level candidates and experienced Service Desk analysts.

Candidate Profile


This contract will suit individuals who:

  • Hold current SC Clearance and are seeking a long-term IT support role
  • Want a structured, well-supported Service Desk environment
  • Are early in their IT career and looking for hands-on experience
  • Are experienced analysts seeking stability and predictable working hours


Reliability, communication skills and customer focus are key to success in this role.

Important Information

  • Candidates must live within 20 miles of Nottingham or Milton Keynes
  • Active SC Clearance is mandatory

Application Process


If you hold active SC Clearance and are available from March 2026, this is a strong opportunity to secure a 12-month contract within a secure and established IT environment.
Applications are reviewed on an ongoing basis, and early submission is strongly advised.

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