SC Clearable IT Support Technician - Helston TR12
Location: Must live within 20 miles of Helston
Clearance: SC Clearable
Contract Type: Contract
Duration: 1 December 2025 - 30 June 2026
Pay Rate: £18.87 per hour
About the Role
We're looking for an IT Support Technician to join our team in Helston. This role is ideal for someone with strong technical skills and a proactive approach to service delivery. You'll be responsible for managing tickets, stock, and hardware repairs while ensuring compliance with agreed processes and service levels.
Key Responsibilities
- Ticket Management: Handle and update tickets assigned to your Hub and surrounding spokes, maintaining service levels as per contract.
- Stock & Asset Management: Manage Hub stock, scanning kit in/out of locations, and maintain accurate asset records.
- Disposals: Oversee and process disposals through the Hub in line with contractual requirements.
- Hardware Repairs: Triage and repair in-warranty hardware, liaising with vendors for parts and returns.
- Locker Replenishment: Ensure lockers are replenished where required.
- Service Improvement: Identify potential issues and suggest improvements to your Team Leader.
- Compliance: Follow all agreed processes and procedures from the Authority
What We're Looking For
- SC Clearable (or willing to undergo clearance).
- Strong IT hardware knowledge and troubleshooting skills.
- Excellent organizational skills for managing tickets and stock.
- Ability to work independently and as part of a team.
- Must live within 20 miles of Helston TR12
Why Join Us?
- Competitive hourly rate of £18.87.
- Fixed-term contract from 1 December 2025 to 30 June 2026.
- Opportunity to work on secure, high-profile projects.
- Supportive team environment with room for growth.
Apply today and be part of a team that keeps IT services running smoothly!
