SALESFORCE SYSTEMS ADMINISTRATOR/DEVELOPER
OVERVIEW:
As part of our client's IT strategy and to facilitate business growth, an Administrator/Developer is required to administer a Salesforce system and perform system updates and enhancements.
This role is primarily focused on Salesforce administration - managing the platform, undertaking updates and provisioning ad-hoc reports for sales and business development staff.
Additionally, Salesforce will be the focus within an operational workflow system and deployment of marketing plug-in. This role will assist in scoping requirements and determining approach in this key system development and providing technical insight to the Salesforce platform.
KEY ACCOUNTABILITIES:
- Day to day management of the Salesforce platform
- Response and correction to identified Salesforce system incidents
- Identifying system faults/problems and planning for their eradication to enhance system stability
- Collect requirements from users for enhancements and design small scale solutions to everyday business issues
- Ability to generate on demand and schedule reports for management reviews
- Provide training for new users of the Salesforce platform
SKILLS/EXPERIENCE REQUIRED:
- Salesforce Certified Administrator
- Salesforce Certified Advanced Administrator
- Salesforce App Builder
- ITIL v3 Foundation
- Excellent written and grammatical skills
- Enthusiastic, energetic and imaginative
- Strong Experience in an administration capacity with Salesforce.com (minimum 3 years, with relevant certification)
- Administrator, App Builder, Sales Cloud, Service Cloud certifications
- Salesforce development experience
- Apex (triggers, batch, web services) and Visualforce development skills
- Experience of JavaScript/Lightning components
- Good understanding of Apex sharing and security models
- Experience of requirements gathering, solution design
- Experience of prioritising tasks and working to deadlines
- Experience in working with wider team members such as IT operations/project management
- Experience of integration and data migration.
Desirable
- Salesforce Developer
- Lightning Components/JavaScript application development
- Knowledge of the pharmaceutical sector and GCP
Person Specification:
- A fantastic communicator and facilitator
- Proactive; identify problems and propose solutions
- Instinctively collaborative and a team player
- Strong analytical ability with a data driven strategic mind-set
- Enthusiastic, energetic and imaginative
- Experience in managing stakeholders of varying seniorities
- Familiarity with development lifecycle
- Experience creating, deploying and managing Salesforce solutions
- Skills in analysing and problem-solving issues
