Resource Planning Manager

Milton Keynes
Job Type:
Business Transformation
Job reference:
28 days ago

Resource Planning Manager
6 Months
Milton Keynes (Remote Working Available)
£500 - £600p/d in scope of IR-35
Credit Check Required

  • Managing a team of 3/4 to undertake resource planning, call forecasting for operational customer services across a number of different business lines
  • In house and outsourced teams, total of 400 FTE (operational customer services colleagues)
  • Key stakeholder relationship manager skills
  • High level of budgetary control and understanding
  • Operated at senior leadership level (will be part of senior customer operations leadership team)
  • Detailed understanding of customer services operations in a regulatory environment including complaints, collections / recoveries and customer services
  • People skills management
  • MI reporting expertise and business analysis would be useful
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