Project Manager - Technology / Media / Telecoms sector
Location: Birmingham/Bristol
We are actively looking to secure a Project Manager to join Experis as one of our expert consultants, delivering services to our clients.
Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
Key Responsibilities:
- Own the end to end delivery ensuring focus on the desired Business Outcomes
- Building high performing, self-organising and empowered teams
- End to end ownership of single or multiple projects, either standalone or as part of a wider programme or portfolio
- Financial/budget management and control
- Liaising with internal teams and external suppliers
- Lead communication with stakeholders and work to drive strong, open and sustained communication channels both within function and across the wider stakeholder community
- Ensuring decisions are made to protect/ enhance the Customer Experience, putting the customer at the heart of everything we do
- Work with stakeholders to proactively resolve conflict through problem-solving, negotiation, open communication and direct influencing
- Develop and maintain knowledge of the products and services in wider portfolios as well as the future needs and opportunities of the technology which underpins products and services
- Create and sustain a proven network across the business to enable efficient and effective project delivery and ensure credibility and ownership of decisions
- Set-up and manage project governance, scope, risk and issues, compliance, resource planning, budget management and reporting
- Liaise with wider project management community to secure alignment on inter dependencies and ensure these are tracked and managed across projects
- Focus on the Business Change to ensure all change lands excellently within the Channels
- Delivery of business outcomes in line with the Business Case, ensuring where there is deviation the impact on the Business Benefit levers is identified and understood
- Conduct Retrospectives and Post Implementation Reviews to capture lessons learned from previous deliveries
Key Skills:
- Experience of delivering change in organisations, adopting a combination of agile and waterfall approaches
- Practical experience in agile ways of working, for example SCRUM, SAFe or other approaches to agile at scale
- Professional accreditation
- Relevant industry experience within a consumer environment
- Able to influence individuals at all levels in different departments, including senior executives
- Specific experience of delivering technology and organisational change projects
- Broad knowledge of technology / media / telecoms sector and strong competitor awareness
- Understanding of product development life cycle, product design and implementation
- In depth experience and knowledge of our channels and associated platforms / technology (Sales, Customer Care, Digital, Retail)
- In depth experience of one or more of our products (Mobile, Fixed services, TV & Sport)
- Knowledge and understanding of process design and implementation
- Change management (organisation and cultural skills)
- Experience of development of processes and roles within associated functional departments
- Negotiation skills
- Degree qualification is advantageous but not essential
Suitable candidates should submit their CV in the first instance.
