Project Manager

Job Type:
Business Transformation
Job reference:
about 1 month ago

Project Manager

Salary: £79,000

Location: Hybrid - 2 to 3 days per week in Bristol

6 months

The role is broad in terms of the breadth of assignments that it is designed to cover: At entry level it's could cover the delivery of moderately large, complex projects. However, at other end of the scale it could cover the delivery of very large, highly complex Project(s), programmes or project portfolios. The common factors though include

  • End to end ownership / responsibility of all aspects of delivery.
  • Responsibility for creating the environment for teams to succeed (i.e. removing internal barriers, ensuring customer dependencies are met etc.)
  • Potential to cover any or all stages of the delivery lifecycle.
  • Complex Work Breakdown Structure.
  • Complex delivery organisation. Leadership of teams that will include Project Management Professional, Hub resources and / or other Project Managers. This is in addition to other specialists from across BT

The nature of delivery will be bespoke Network, IT and voice solutions for Enterprise Customers. It is expected that the value of delivery activity (i.e. PS Resource, equipment etc.) could be between £5 Million and £20 Million but this should not be viewed as the deciding dimension of this role versus others.

You'll be directly engaging with customers at in leadership roles (i.e. IT Manager, Programme Manager etc.) and be viewed by them as leading significant pieces of delivery that are highly visible and recognisable. In this respect what you and your team deliver and the behaviours the collective team exhibit will shape customer experience. As a leader in the professional community of Project and Programme Managers you will be expected to promote and shape project management methods / tools. In addition you will be expected to ensure that your team conforms with governance / standards set out by the PMO (or contract where mandated).


  • Accountable for leading the delivery of project(s), programme or portfolio that are large, complex and represent significant benefit / risk to our customers. The delivery will be highly visible and recognisable.
  • Accountable for building complex matrix delivery organisation consisting of a mixture of dedicated and shared resources: These resources will be Project Management, other internal specialists and external third parties.
  • Act as a customer champion. Establishes customer needs, uses operational and technical expertise to deliver brilliant experiences by resolving customer issues and delivery quality and timeliness. Understanding the customer business context and the impacts the programme has on successful business outcomes
  • Accountable for delivering projects to contracted service levels.
  • Accountable for setting / agreeing a significant delivery budget and and ensuring that costs do not exceed this.
  • Accountable for customer satisfaction associated with delivery.
  • Accountable for identifying and managing changes in scope - ensuring the appropriate governance is applied.
  • Accountable for building a comprehensive governance structure with relevant customers, client service managers account team and the programme team. Taking responsibility for leading the development of the appropriate plans and controls to ensure successful delivery.
  • Accountable for ensuring that the solution (and other deliverables) are of the right quality and accepted by the customer.
  • Accountable for ensuring that defined methodologies, processes and tools are consistently applied across the projects in scope, in-line with the overall standards set by the PMO.
  • Manages project risk for BT and customers with an ability to use and adapt recognized project management methods and processes depending on elements of the risk profile and governance needs.
  • Ensures the PMO and resourcing functions have clear line of sight of upcoming demand and contract requirements.
  • Works in collaboration with the Practice Managers, and the Client Services Programme team to ensure consistent delivery to customers.
  • Provide direction to the team on requirements, scope, timescale, cost constraints and quality expectations.
  • Accountable for mobilising the project, programme or portfolio.

Skills you need

  • Highly-developed project management skills with experience of delivering technical solutions to Enterprise customers.
  • Excellent communication and inter-personal skills.
  • High degree of personal resilience.
  • Commercially and financially astute and able to seize opportunities to improve profit or new business.
  • Strong problem solving skills.
  • Strong leadership skills with the ability to create a culture of high performance.
  • Ability to manage complexity.
  • Ability to work with complete independence /. Autonomy.
  • Ability to remove internal / external barriers.
  • Ability to network and form relationships. Expected to have a good internal network.
  • Great stakeholder management skills. Ability to work with multiple internal and external partners to deliver great outcomes for our customers and business.
  • Negotiation, communication and decision-making skills.
  • Ability to interpret Commercial Contracts and identify area of risk / opportunity.
  • Ability to understand and assess risk.
  • Demonstrate initiative.
  • Ability to build a culture of continuous learning and development and mutual support.
  • Ability to coach for great performance, including being able to articulate what fantastic performance looks like.
  • Ability to connect with our customers and grasp the challenges faced by their business.
  • Role model for other Project Managers.
  • An Awareness of ITIL Processes and Procedures

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