Job title: Product Manager - Customer App
Contract: 6 Months
Location: London (Hybrid - 3 days onsite; X2 days remote)
The Role
We are looking for an experienced Product Manager with strong app experience to support the ongoing development and optimisation of a large-scale customer-facing retail app used by millions of users.
Working within a Digital Product team, you will partner closely with engineering, design, and business stakeholders to deliver new features, enhancements, and improvements across the app. You will play a key role in shaping product initiatives, prioritising delivery, and ensuring high-quality digital experiences for customers.
This is a hands-on contract role suited to a Product Manager who can quickly embed into an established team, take ownership of product initiatives, and deliver value in a fast-paced environment.
⚠️ Please note: Candidates must have a minimum of 3 years' Product Manager experience working on a customer-facing app. Experience within retail or consumer digital products is highly desirable.
What You'll Be Doing
- Managing product initiatives across a customer-facing app
- Working closely with engineering teams, designers, and stakeholders to deliver new features and product improvements
- Defining product requirements and prioritising work within Agile delivery teams
- Translating customer and business needs into clear product outcomes
- Managing product backlogs, roadmap priorities, and feature delivery
- Supporting the evolution of digital loyalty and customer engagement features
- Improving digital customer journeys across key retail experiences
- Monitoring product performance and identifying opportunities for optimisation
Key Product Areas
You will support product initiatives across several areas of the app, including:
Food Retail Experience
Enhancing digital experiences connected to food services and improving customer journeys.
Loyalty & Customer Engagement
Driving improvements to the digital loyalty experience and increasing customer engagement.
Fashion & Beauty Digital Experience
Supporting the development of fashion and beauty journeys within the app.
What We're Looking For
Required
- Minimum 3 years' Product Manager experience delivering customer-facing mobile apps
- Experience working closely with engineering and design teams
- Strong stakeholder management and communication skills
- Experience delivering products within Agile environments
- Ability to work autonomously and deliver quickly within contract roles
Desirable
- Experience working within retail or eCommerce
- Experience with high-traffic consumer apps
- Exposure to loyalty platforms or digital engagement products
