Postgre
SQL resource
6 Months
Hybrid - Any UK office
MUST HOLD MOD CLEARANCE
£460 per day
"Description and Location
A resource augmentation opportunity to work directly for client in a technical capacity in tthe ETS area of the client Support Account. Support coverage is required to provide the client with 1 additional FTE to resource to act as a primary liaison for all Platform Support Requirements for Supply Chain and Digital Operations in the UK.
Grade A5 upwards
Skillset -Postgresql , Linux. In addition some experience in the following - WebMethds, Informatica, Appworx, WebDB and Global scape
Responsibilities will be :-
- Provide IT operational support for Incident Management, Change Management, RITMs and Problem Management only through ServiceNow/ client approved ticketing platform.
- Partner with the client to update documentation using the client Standard Documentation process - to define standard operating processes for incidents /break fix resolution.
- Report status and metrics if requested in the client format.
- Execute and manage the installation of applications on the non-production and production environments.
- Work in coordination with the clients infrastructure suppliers (Corporate or third party) as requested in writing, for specific database/specific technology requests, relating to cases and/or applications in scope.
- Perform application and process improvement; documentation; performance tuning; and technical strategy investigation upon request.
Problem Management: Track, record, and process recurring tickets.
- Report automation opportunities for manual support tasks to client leadership. Execution of the automation activity will be prioritized and approved by the client.
- Support the client Tech Stack upgrades, such as CI/CD tools, Spotfire, PostgreSQL and Dataiku.
- Material Break fixes, change requests that require code changes must be performed using ServiceNow, tracked through to conclusion and appropriate SLAs measured.
- Incident Management: Provide proactive incident Management support from discovery through successful closure of the incidence
- Provide subject matter specialists and leading practice recommendations to improve operations and participate in continuous improvement initiatives as directed by the client.
- Basic functional support, application administration/ server configuration and user access provisioning/ portal setup.
Performance and Application Monitoring
- Monitor performance and availability of the apps listed in Appendix 1 by using the clients provided toolset.
- Provide proactive exception monitoring on the system and recommend corrective actions (e. g. routine review of errors/ submitted requests/ suspense queues) and complete management of monitoring alerts.
- Upon written request, provide support so that the client is enabled to adhere to SOX and ISO requirements when applicable (Includes quarterly security audits).
- Maintain CMDB/ServiceNow data for supported applications CIs.
