Oracle Cloud HR Helpdesk Consultant
Location: Scotland (Glasgow / Edinburgh - hybrid with 2-3 days on-site per-week
Duration: 12 months
Clearance: Willingness and eligibility to obtain SG OPSEC clearance
Overview
We're seeking an experienced Oracle Cloud HR Helpdesk Consultant to join a high-profile Shared Services programme supporting over 20,000 users across HR, ERP, and EPM modules.
Since going live in October 2024, the programme has moved into a critical phase focused on live system support, continuous improvement, and expansion across additional Scottish Government bodies. This role will play a key part in ensuring the ongoing success and evolution of the platform.
Key Responsibilities
Deliver and support Oracle Cloud HR Helpdesk solutions end-to-end
Capture and translate business requirements into scalable solutions
Configure and build helpdesk functionality, including agent setup and workflows
Support testing, deployment, and optimisation of solutions
Provide ongoing support for a live Oracle HR system
Assist with monthly and quarterly Oracle upgrades
Contribute to enhancements and system improvements
Support the expansion of the platform to additional organisations
Collaborate with cross-functional teams across HR, ERP, and EPM
Must-Have Skills & Experience
Minimum 5 years UK residency (mandatory)
Must be UK-based
Proven experience delivering HR Helpdesk solutions end-to-end
Hands-on experience with:
Managing helpdesk agents
Requirements gathering
Solution configuration/build
Testing and deployment
Strong experience supporting Oracle HR modules in a live environment
Experience with Oracle system upgrades and enhancements
Ability to work on large-scale systems (20,000+ users)
Nice-to-Have Skills
Experience in public sector or government environments
Exposure to ERP and EPM modules
Experience working within Shared Services programmes
Background in large-scale transformation or system rollouts
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
