Role title: Onsite Technical Services
Location: Onsite, 5 days per week. There are two positions: one based in London and one in Southampton.
Day rate: £200 per day
Working Pattern: Mon to Fri (Site Cover from 08:00 - 18:00; 8hr shift to include 30 min break)
Start date: London: 5/12/25 Southampton: 05/01/26
End date: 30/06/2026 (possibility of extension)
Brief overview on the role/project:
- Opportunity to work with a Global customer account
- The role itself encompasses managing fault calls, service requests and planned changes, Smart-Hands support and manning the 'TechDeck'. (PC/Laptop builds, OS configuration, AD administration, some hardware repair).
- This position will require an engineer capable of building key relationships with end users, including VIP/Executives/Senior Management and their support staff
- Capable of taking ownership of complex cases and managing end to end resolution
- Some project work may be required and some flexibility to work offsite and out of hours may be requested
Mandatory skills:
- Personable - Must be able to communicate at all levels and represent the TechDeck at the highest level
- Strong organisational and admin skills
- Attention to detail
- Deskside capabilities
- S-NOW
- Office 365
- Windows 11
- Asset Management
- Documentation creation
Desirable skills:
- AV support (or a willingness to learn)
- An appreciation of new technologies with an appetite to work with and support integration of these technologies into the workplace
