Role: Network Monitoring Control Agent
Location: Sheffield
Duration: 6 Months
Day rate: £230 Inside IR35
Role Description:
This is an operational and in-life service management role, accountable for:
- The in-life service experience enjoyed by customers, from order entry through to and including operational service
- Network performance 24/7 & resolution of issues causing outages or failure to meet critical KPI target measures
- All customer experience metrics
- Effective & efficient management practices, leadership & rota management
Skills required:
- Technical fault co-ordination and wide IT / communications understanding
- Flexible attitude and team player
- Excellent Customer Focus and an understanding of Key Customer requirements
- Experience in dealing with internal and external Customers/Suppliers
- To promote the key behaviours of Trustworthy, Drive for Results and Customer Connected.
- Good PC skills including MS Office suite (Outlook, Word, Excel, PowerPoint)
Desirable Skills:
- Proven ability to use Salesforce/Event Management System
- Knowledge of Alarm Management tools via Manitou, What's up Gold, Sales force etc
Desirable Experience:
- Working in a pressurised Operational Environment
Eligible to obtain:
- BPSS
