Mortgage Administrator (Post /Pre completion)
6 Month Fixed Term Contract
WFH with occasional visit to site in Hertfordshire
Salary to be discussed with successful candidates
Mortgage loan servicing to include Arrears and Forbearance, delivering the highest level of customer service to our customers.
Provide fast and efficient mortgage processing service at all times in accordance with the Lending Policy and Procedures.
Pre-completion administrative support where required to include case packaging, data input and processing.
Arrears & Forbearance administration through to Possession including all regulatory requirements.
Post completion administration to include Retentions, Redemptions, Payments, Deeds, Further Advances, Funds release preparation and Statement production ensuring all stages are processed in a timely and efficient manner.
Customer service - liaison with internal and external stakeholders, including customers, brokers and solicitors, by phone, email or in writing.
Input into MI, Reporting, Board and Committee requirements.
Review and update policy and procedure documents as applicable
Any other related duties as directed by the Management team.
Training and development to be maintained and updated accordingly.
Ideally CeMAP or similar
A working knowledge of mortgage related processing systems
A sound working knowledge of Word, Excel and Outlook.
Excellent levels of numeracy and literacy.
An understanding of mortgage lending regulation and the mortgage lifecycle.
Due to the volume of applications, we regret that we can only respond to those meeting our above requirements.