Mobile Channel Owner

Job Type:
Business Transformation Digital Workspace
Job reference:
about 1 month ago

Mobile Channel Owner

Experis are currently recruiting for a Mobile Channel Owner for a Central Government Department. The successful contractor will act as product owner and direct the activities of an outsourced development team in delivering the mobile channel roadmap.


  • Own the mobile customer experience for our 25m customers
  • Own the roadmap that drives developments and improvements to mobile app channel experience
  • Own specifications, acceptance of features and delivery of features
  • Work in close partnership with delivery teams, technical developers, front-line teams and 3rd party suppliers
  • Use data and insight to define, test and refine new features
  • Define and deliver the mobile app channel strategy
  • Be the primary interface between business and agile development team.
  • Own the benefits realisation for investment in the channel.
  • Manage multiple complex senior stakeholder relationships.
  • Be responsible for the uptake and repeat usage of the mobile app channel.
  • Primary KPIs: Digital First and Customer Satisfaction (CSAT)
  • Provide expert consultation to projects and business as required on how mobile can deliver benefit
  • Advocate Agile ways of working across the business

Essential experience

  • Experience as a Mobile Product Owner/Manager leading on the full lifecycle of a consumer facing mobile app
  • Experience of Agile working in a largely waterfall change model
  • Experience of technically complex projects and, whilst deep technical expertise is not required, the ability to drive development drive outstanding results of a technical environment is required
  • Demonstrable understanding of user experience design, accessibility, and usability best practice
  • Ability to identify opportunities, define product or service requirements and engage a wide range of functional and business experts.
  • Strong thought leadership and creativity to proactively propose new mobile opportunities that address real business issues, and which will inspire customers

Desirable qualifications, experience and technical knowledge and skills

  • Experience of working in a major outsourced environment ideally in consumer-focused financial services or retail organisations
  • Government Digital Services (GDS) experience
  • Experience of Service Design techniques
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