Microsoft Technical Services Analyst - EUC
Stoke-on-Trent, Staffordshire | Hybrid (2 Days Onsite per Week)
£37,000 + On‑Call Rota (1 in 6 at £225 per week) + Overtime + Excellent Benefits
Are you a confident 2nd Line or EUC Engineer ready to step up into a true 3rd Line role? Want to build your career within a nationally recognised retail brand with a modern Microsoft-focused environment?
This opportunity offers exactly that - a springboard into a stronger, more specialised technical career for 2026.
The Opportunity:
You'll join a specialist team supporting a major UK-wide Microsoft infrastructure for a leading High Street & online retailer. The environment is broad, modern, and continually evolving - covering cloud, virtualisation, storage, security, and enterprise-scale Wintel systems.
You'll operate across both 2nd and 3rd Line levels, taking ownership of priority incidents (P1/P2), resolving complex technical issues, and supporting core infrastructure platforms.
Perfect for an Engineer who wants career growth, technical depth, and exposure to large-scale systems.
You'll work across a modern Microsoft-centric estate covering:
Core Expertise:
Azure Local & Distributed Infrastructure:
- Support server infrastructures unified under Azure Arc
- Monitoring & maintaining hybrid-cloud environments
- Ensuring consistent operations across stores, distribution sites & cloud platforms
Operational Infrastructure Support with EUC:
- Active Directory, DNS, DHCP
- AOVPN & RSA Remote Access
- Citrix
- Enterprise SQL
- MoveIT Automation & FTP
- Monitoring & backup systems
- Support across cloud, datacentre & retail locations
- Manage & maintain physical and virtual server estates
Useful Qualifications (Not Essential)
- Microsoft MCP - Installing & Configuring Windows 10/11
- MCSA or equivalent
- ITIL Foundation
- Degree in IT or related discipline
Why This Role?
- Step into 3rd Line Engineering.
- Join a respected national retailer with real career paths.
- Work with cutting-edge Microsoft cloud & datacentre technologies.
- Hybrid flexibility with regular onsite collaboration.
- Strong team culture with specialist technical peers
Ready to Level Up in 2026?
Call 0121 712 8715 today to secure your interview!
