Logistics Helpdesk Administrator
Location: Hatfield Business Park, Hatfield AL10 9TW
Contract: 24/11/2025 - 31/05/2026
Pay:
- Umbrella: £18.58 per hour ~ £36,000 (per annumm equilent)
About the Role
We are seeking a Logistics Helpdesk Administrator to join a busy and reactive team supporting Inside Sales, Projects, and Delivery Management. This is an office-based role for the initial training period (minimum 3 months), with the potential for hybrid working later.
Key Responsibilities
- Respond to emails, tasks, and Teams calls from internal teams
- Amend and update orders in WMCS
- Obtain Proof of Delivery (PODs) and progress claims within deadlines
- Arrange carriage forwards and manage suspended orders
- Liaise with couriers for quotations, deliveries, and invoice queries
- Handle returns requests, coordinate collections, and process credits in SAP
- Process Buy & Store orders in WMCS
- Provide cover for creating commercial invoice paperwork for international shipments
Essential Skills
- Strong communication skills and confidence when speaking with people
- Excellent organizational and multitasking abilities
- Ability to remain positive and proactive under pressure
- Attention to detail and accuracy in processing orders and invoices
- Ability to learn new systems quickly (WMCS and SAP experience desirable)
Additional Information
- Security Clearance (SC) required
- Previous experience in logistics or a similar role is desirable but not essential
