Junior Desktop Support Engineer

Job Type:
Enterprise Applications
Job reference:
10 days ago

Junior Desktop Support Engineer

IR35 Status - PAYE Engagement only
Duration - Initially 6 months with the view to extend
Start Date: ASAP

About the client:
Our client enables people and businesses throughout the world to realise their full potential by creating technology that transforms the way people work, play, and communicate.

Role Description:
We are looking for a junior technical support engineer, developing technical skills and working as part of a team in Telford to fault find and resolve technical issues.

Provide Desktop Support:

  • Fault identification and resolution of incidents / requests within contracted SLA targets
  • Identifying the impact of technical changes on operational service
  • Mobile solution support (Phones and Laptops)
  • Software implementation and hardware installation
  • PC Configuration
  • Developing and implementing service improvements
  • Creating and maintaining support documentation
  • When trained you will be assisting end users with technical issues

Technical Skills:

  • Knowledge of Windows 10 and MacOS.
  • Good understanding of Microsoft Office 2016 and O365.
  • Hardware Familiarity (Desktop, Laptop, Printers) experience of PC Hardware maintenance and infrastructure awareness.

Mandatory Skills:

  • Good customer facing skills
  • The ability to organise and manage your time effectively.

If this sounds like you, please do not hesitate to apply now!

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