Junior Desktop Engineer

Telford, Shropshire
Job Type:
Digital Workspace
Job reference:
about 1 month ago

Junior Desktop Engineer

6 Months

Telford (Remote Working Initially)


Role Description:

The role will be a junior technical support engineer. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues. End user interaction and from time to time travelling to other sites to support client resources on the account. Supplying support on Windows 10, MacOS and O365 and developing knowledge to support on non-standard applications.


  • Fault identification and resolution of incidents / requests within contracted SLA targets

  • Identifying the impact of technical changes on operational service

  • Mobile solution support (Phones and Laptops)

  • Software implementation and hardware installation

  • PC Configuration

  • Assisting with Stores tasks when required

  • Developing and implementing service improvements

  • Creating and maintaining support documentation

  • When trained you will be expected to work on the Tech Table and assiting end users with technical issues


  • Windows 10 and MacOS

  • Microsoft Office 2016 O365

  • TCP/IP, DNS, WINS based network principles

  • Hardware - Desktops, Laptops and Printers


  • Various software products, applications and services

  • WiFi Access Points * Meeting room technology - Touchscreen TV`s, OWL meeting room devices and Crestron Sound bars

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