Junior Desktop Engineer
6 Months
Telford (Remote Working Initially)
£95p/d
Role Description:
The role will be a junior technical support engineer. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues. End user interaction and from time to time travelling to other sites to support client resources on the account. Supplying support on Windows 10, MacOS and O365 and developing knowledge to support on non-standard applications.
Tasks:
Fault identification and resolution of incidents / requests within contracted SLA targets
Identifying the impact of technical changes on operational service
Mobile solution support (Phones and Laptops)
Software implementation and hardware installation
PC Configuration
Assisting with Stores tasks when required
Developing and implementing service improvements
Creating and maintaining support documentation
When trained you will be expected to work on the Tech Table and assiting end users with technical issues
Technologies:
Windows 10 and MacOS
Microsoft Office 2016 O365
TCP/IP, DNS, WINS based network principles
Hardware - Desktops, Laptops and Printers
VPN, SCCM
Various software products, applications and services
WiFi Access Points * Meeting room technology - Touchscreen TV`s, OWL meeting room devices and Crestron Sound bars
