Imaging IT Support Analyst (Technical Support Analyst)
Description:
The role of the Imaging IT Support Analyst is to support the Group to maintain their extensive technical infrastructure used to receipt, process, assess and archive clinical study images from a range of modalities within the client Pharmaceutical Diagnostics portfolio.
The role is based in the Imaging Technology Group and reports to the Head of Imaging Technology.
Key responsibilities/essential functions include:
- Desktop operating systems Win7-Win10, Linux and MAC
- Windows firewall analysis and troubleshooting (McAfee, Defender)
- Troubleshooting of network connection issues
- Digital Imaging and Communications in Medicine (DICOM) troubleshooting
- User security management, local users, groups, domain, remote access
- Server operating systems, Win2k8, Win-2016 and Win-2019
- General user support on OS, Software, networking, SW firewalls (including limited application basic support)
- Working with internal and external vendors for troubleshooting, configuration and application installs/licensing
- Set-up and maintain AV/Security tools and patch management with vendor advice
- Reviews of workstation access policies and performance monitoring
Regulatory Specific Goals:
- Deployment of workstations in a highly regulated environment (510k, CE medical devices)
- Completing documentation of workstation deployments, changes and change management
- Investigating, evaluating and implementing support contracts and agreed SLAs for workstation ongoing support and maintenance
- Establish common access and control procedures across all workstations and document
- Review, editing and creation of work instructions and SOPs for workstation processes
- Review, refine and develop electronic workflows for deployment, changes and retirement or workstations
Qualifications/Requirements:
- Previous experience in helpdesk/ L3 support.
- Windows Operating systems, including Win7 and Win10 set-up.
- Network configuration of Windows, Linux and Mac Operating Systems.
- Group Policy (local policy) settings and configuration.
- Understanding of segregated VLANS, subnets, Firewall communication and troubleshooting.
- In - depth knowledge of hardware and software.
- Ability to troubleshoot and resolve technical issues.
Desired Characteristics:
- IT related qualification
- Experience creating and editing Operating Procedure's (SOPs, WIs, KB).
- Able to establish good and productive relationships with cross functional and cross business groups? involve/motivate others to work toward team objectives.
Please forward CVs to Leigh Sproston in the first instance at