IT Mobile Device Support Technician (Contract)
Location: Corsham, SN13
Clearance: Government SC Clearance Required
Start Date: ASAP
End Date: 20 March 2026
Schedule: Monday-Friday, 09:30-18:00
Contract Type: Consultant (IR35 In Scope)
Pay Rate: £25.15 per hour
About the Role
We are seeking an experienced IT Mobile Device Support Technician to join a secure, high-profile environment, providing hands-on support for Apple and Android devices across multiple hardware configurations within a corporate setting.
Key Responsibilities
- Service Ticket Management: Respond promptly to tickets in your regional queue, updating progress after each visit.
- User Support: Contact users to diagnose and resolve mobile device issues, including:
- Enrolling/de-enrolling devices in Microsoft Intune
- New device setup and configuration
- Password resets and security assistance
- Troubleshooting application-related issues
- Process Compliance: Follow departmental procedures and ensure all tickets are managed and updated accurately.
- Relationship Building: Maintain professional communication with customers and third-party contacts.
- Team Collaboration: Attend daily calls and team meetings, flagging issues and suggesting process improvements.
What We're Looking For
- Previous experience supporting Apple iOS and Android devices in a corporate environment.
- Strong troubleshooting skills and familiarity with Intune device management.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- SC Clearance is mandatory for this role.
Additional Details
- Driving Required: Yes (for business purposes)
- Holiday Entitlement: 31 days (pro-rata)
- IR35 Status: In Scope
- Pay Rate: £25.15 per hour
Why Join Us?
This is a unique opportunity to work on a critical project, gain exposure to secure environments, and collaborate with a leading IT services provider. If you thrive in a fast-paced, customer-focused role and have the technical expertise to support mobile devices, we'd love to hear from you.
Apply Now to be part of a team that keeps essential services running smoothly.
