IT Engineering Professional
- Start Date: ASAP
- 6 Months Initial Contract
- Cornwall
- Inside IR35
Are you currently on the lookout for your next Contract role? If so, a leading client of mine is currently looking for an experienced Engineering professional to join their team.
Role Purpose: The role of IT Engineering Professional - Hosting you will be responsible for the technical support of hosting infrastructure and security related incidents, performing to the required job standards and delivery in accordance to the agreed goals within the SLA driven environment. You will be the technical escalation point for your 2nd line colleagues.
Role Description:
- Delivering successful technical resolutions to complex customer 3rd line issues
- Problem solving and application of technical knowledge to unknown issues
- Planning of complex change with first time delivery to ensure sustained service across wide ranges of products and solutions
- Service management and design support on existing and new contracts
- Implementing solutions in a timely manner to ensure service level agreements are met
- Proactively driving own workload as well as reactively managing multiple tasks as escalated by customer and other EMS teams
- Working closely with a wide range of internal and external stakeholders and customers to understand the requirements and build an effective working relationship to ensure smooth running of contracts
- Participate and contribute to continuous improvement and coaching within the team
- Management of workload and delivery to meet key performance indicators
- Complex decision making to balance customer and business need
- Willing to work out of hours either on an overtime or oncall basis
- Produce and regularly review technical support documentation to agreed standard
- Review and accept Service Transition documentation
- Delivery of Infrastructure elements of Projects with agreed SLAs
Required Experience:
- Own and maintain the ITIL process/s
- Be responsible for process briefing/training where required
- Monitor & control process performance and compliance
- Own the reporting aspects relating to your process
- Must have the ability to gain National Security Vetting clearance to SC level + customer specific extensions, which requires residence in the UK for a minimum of 5 years.
- Strong customer focus and drive to provide proactive, pre-emptive and best in class service
- Ability to process complex ideas and think logically; perceives and understands others
- Possesses the ability to take well-evaluated risks and be audacious in making decisions and taking action
- Proven ability to execute plans under difficult circumstances; confronts and resolves conflict; demonstrates high energy
- Acts with integrity and takes responsibility for own actions and responses
- Familiarity with collaborative ways of working
- Ability to follow well defined procedures and qualify/highlight anomalies
Ideally two or more of the following technical skillsets at an advanced level:
- Windows Server Operating System Management,
- Other operating systems knowledge
- Active Directory and Group Policy Management - Private / Office365
- Citrix Server
- Commvault
- SQL/Oracle Server Management
- Exchange - Private / O365
- Data Centre Administration
- VMware Administration
- SAN Administration
- Technical Security awareness
- Remote working solutions
- Office 365 - Infrastructure (BackOffice)
- Identity Management / Subscription
- Mailbox / Onedrive / Voice
If this sounds like you, please do not hesitate to contact me now. Available through phone or email!
