Role: Incident / Service Delivery Manager
Location: Corsham (Hybrid)
Duration: 6 Months
Day rate: £369
MOD SC clearance required
Job Description:
The main purpose of the Service Delivery Manager role is to provide governance across all areas of their services including service management, ITIL practices, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.
Skills and Experience:
- Tangible CV evidence of having worked in ITSM Service Delivery Manager / ITSM Service Manager roles in the past, in a mature ITIL compliant environment.
- Detailed understanding of IT Service Management, both within the development life cycle and in service delivery.
- Good virtual team management experience.
- Working knowledge of ITSM Tooling such as Remedy is desirable especially relevant to reporting.
- In depth reporting experience via industry standard toolsets (examples - Excel, PowerPoint, PowerBI). Including setting up reports through the full lifecycle from requirements gathering to full operating capability.
- Good technical understanding of IT infrastructure environment(s) and Cloud based solutions.
- ITIL v3 or 4 Foundation certificate required.
- Experience of working with Agile and Lean practises
