Help Desk Agent

Job Type:
Business Transformation
Job reference:
about 1 month ago

Looking for your next challenge?
The position - Help Desk Agent
This is on a permanent Help Desk role basis with an annual salary between £27,000 plus an on-call allowance of c. £2,000. Full-time Monday-Friday. The role is based in North East Hampshire.
Role Responsibilities

  • Join the team providing a 24*7*365 IT Service Desk initial contact support to internal and external customers, providing support on all IT-supported software and hardware and mobile communications.
  • Manage, order and distribution the software, hardware, and mobile devices
  • Ensure a high level of customer service for service requests. Requests will be received via phone, email or in person.
  • To provide 1st and 2nd line technical support, providing customer support via phone, email, and drop-in visits to the Service Desk.
  • To log, update and manage all calls via the IT call logging system.
  • Responsible for Software License Management including the ordering and distribution of software.
  • To allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents.

Who we want to talk to.

  • Excellent customer service skills both face-to-face and over the telephone
  • Effective interpersonal and relationship-building skills
  • Strong written and oral communication skills
  • Flexible - the ability to work a shift pattern agreed with your team members.
  • Enthusiastic, patient, logical
  • Customer-Centric, Ability to prioritise
  • Keen interest in IT

The Benefits - There is an excellent benefits package offered including:

  • Training fund
  • Retail Discounts
  • Cycle to Work
  • 25 Days Annual leave + holiday purchase, carry forward and back schemes.
  • Pension -Up to 10.5% employer pension contribution
  • Share Incentive Plan -one free share for every 3 shares purchased. Plus you receive full tax & NI relief on this money.
  • Life Cover -up to 6 times your basic salary
  • Income Protection
  • Childcare Vouchers -
  • Health Cash

To apply for this role, please upload a recent copy of your CV! Or please send your CV directly to Matthew Craig at

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