Looking for your next challenge?
The position - Help Desk Agent
This is on a permanent Help Desk role basis with an annual salary between £27,000 plus an on-call allowance of c. £2,000. Full-time Monday-Friday. The role is based in North East Hampshire.
Role Responsibilities
- Join the team providing a 24*7*365 IT Service Desk initial contact support to internal and external customers, providing support on all IT-supported software and hardware and mobile communications.
- Manage, order and distribution the software, hardware, and mobile devices
- Ensure a high level of customer service for service requests. Requests will be received via phone, email or in person.
- To provide 1st and 2nd line technical support, providing customer support via phone, email, and drop-in visits to the Service Desk.
- To log, update and manage all calls via the IT call logging system.
- Responsible for Software License Management including the ordering and distribution of software.
- To allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents.
Who we want to talk to.
- Excellent customer service skills both face-to-face and over the telephone
- Effective interpersonal and relationship-building skills
- Strong written and oral communication skills
- Flexible - the ability to work a shift pattern agreed with your team members.
- Enthusiastic, patient, logical
- Customer-Centric, Ability to prioritise
- Keen interest in IT
The Benefits - There is an excellent benefits package offered including:
- Training fund
- Retail Discounts
- Cycle to Work
- 25 Days Annual leave + holiday purchase, carry forward and back schemes.
- Pension -Up to 10.5% employer pension contribution
- Share Incentive Plan -one free share for every 3 shares purchased. Plus you receive full tax & NI relief on this money.
- Life Cover -up to 6 times your basic salary
- Income Protection
- Childcare Vouchers -
- Health Cash
To apply for this role, please upload a recent copy of your CV! Or please send your CV directly to Matthew Craig at
