Head of Technology Operations required
London
Up to £80k + Benefits
2 days in office per week
I have partnered with a scaling Software House for the past 2 years and now we are seeking a Head of Technology Operations to lead the reliability, security, and day‑to‑day performance of our core technology platform, business applications, and internal IT environment. This is a senior leadership role reporting to the CTO, with significant autonomy and the mandate to build a modern, high‑performing operations function as we transition key capabilities away from managed service providers and into an in‑house team.
The post‑holder will shape the future operating model for technology operations, define the team structure, and ensure our platform, processes, and people are aligned to deliver secure, stable, and scalable services across the business.
What you'll lead
Platform & Application Operations - Ensure availability, stability, monitoring, incident response, and best‑practice maintenance across our SaaS platform and business applications.
Cyber Security & Compliance - Own PCI‑DSS, Cyber Essentials Plus, GDPR, vulnerability management, security controls, and governance for AI tool adoption.
Team Leadership & Insourcing - Define the operating model, build and develop an internal operations team, and reduce reliance on MSPs while managing retained vendors.
Internal IT - Oversee IT services for ~400 users, including Microsoft 365, device management, onboarding/offboarding, identity and access, and policy compliance.
Governance & Reporting - Provide operational reporting to the CTO, maintain documentation and runbooks, apply ITSM principles pragmatically, and drive continuous improvement.
Stakeholder Communication - Act as the primary contact for technology operations, ensuring clear communication with senior leadership and business teams.
What you'll bring
Senior leadership experience in technology, platform, or IT operations.
Proven success insourcing capabilities from MSPs and building high‑performing teams.
Strong background in cyber security compliance (Cyber Essentials Plus essential; PCI‑DSS highly desirable).
Experience supporting high‑availability B2B2C SaaS environments.
Expertise in monitoring, alerting, and incident response.
Ability to define team structures and resource needs.
Strong communication skills and comfort operating autonomously in a fast‑paced environment.
Desirable: experience in regulated or payment‑processing environments; ITIL, CISSP, or
