Head of Managed Security Services

Job Type:
Digital Workspace
Job reference:
21 days ago

Head of Managed Security Services

Salary - £110,000 - £150,000 + Excellent benefits

Location - Birmingham/Hybrid

Key skills - Managed Security Services - Cyber Security - Sales Enablement - Portfolio Growth - Revenue - Leadership - Strategic

Role purpose:
We are looking for a talented person who has the expertise to drive our Managed Security Services ambition. We are aiming to:
  • retain and grow our Managed Security Service client base.
  • increase the number of products and services available through our Managed Security Service offering.
  • implement our pricing strategy consistently
  • develop our key external strategic partnerships.

Key Responsibilities:
Lead the development, implementation and strategic enablement of our Managed Security Service provision globally.
Develop strategic options for the future Managed Security Services propositions, ensuring resolution of critical issues and changes procedures arising from new/changes in services, customer demand, competitor insights and/or business requirements.
Have commercial control of theMSS offering though:
  • Working with legal to ensure we have robust client contracts
  • Embedding governance of the day-to-day contractual and commercial management processes to be used on all engagements, that ensures the appropriate approvals, profitability and risks are achieved.
  • Carrying out escalation and corrective actions when commercial terms fall short of standard terms.
  • Building a long-term strategy for adhering to terms agreed via contract management tooling.
Retaining and growing theMSS client base:
  • Ensuring data-led metrics of the MSS growth and renewal profiling
  • Working collaboratively with the wider sales and pre-sales team to design solutions and pitches that support client needs
  • Embed the LRQA pricing model to our MSS offering, working with the wider sales team to develop their knowledge and skills
  • Ensure that we embed and follow a robust sales process that enables accurate real-time reporting of all opportunities and associated forecast
  • Owning and delivering our global sales onboarding and training programs and processes, using relevant mediums to fit the audience and content. Constantly re-evaluate training needs, conduct skills gap analyses, and develop learning paths to improve our sales execution and reduce ramp up time for new hires.
  • Build internal processes, documents and battle sheets for quick and effective 'go to market' deployment of new service propositions in a way that drives collaboration between Sales, PreSales, Bid and Marketing Teams.
Provide leadership on projects (i.e., redesign initiatives, product implementations).
Continually scan the external horizon to ensure competitiveness in our offering including providing regular reporting and updates on market trends, competitor benchmarking, thought leadership and competitive data.

Key health & safety responsibilities:
Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your safety or health.
Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.

Technical / Professional Qualifications / Requirements:
  • Significant experience of cybersecurity within a global organisation is preferred
  • Ability to quickly establish credibility and rapport with key stakeholders and work well in a highly collaborative environment.
  • You will have a keen interest in developing market practices and trends, with focus on key risks and legislative considerations
  • Demonstrated project management skills with ability to drive complex cross-functional projects end to end to completion and clearly articulate progress to senior leaders.
  • Strong analytical skills, ability to use data analysis to proactively derive insights and support fact-based decision making.
  • Be able to demonstrate strong communication skills to ensure understanding of complex concepts simply and clearly to senior stakeholders, with pro-active, problem solving, creative, agile, and operational skills.
  • Has a growth mindset with the ability to successfully navigate complexity and understand what it takes to be successful in different contexts. Culturally sensitive, high integrity and values diversity.
  • Self-motivated, passionate and an optimist who is a resilient and calm.
  • Bachelor's degree or similar qualifications

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