Global 1st/2nd Line IT Support

Job Type:
Life Sciences
Job reference:
EH - Global 1st/2nd _1618482179
26 days ago

Global 1st/2nd Line IT Support

London, office-based (weekly office attendance required during Covid-19 restrictions and fully office-based)


Salary up to £40,000 negotiable depending on experience

Due to our continued growth, we are in need of a qualified, focused individual for a vital role in our IT Support department.


  • Administrate user accounts for network, e-mail, and other applications;
  • Provide support to end users on IT equipment and software applications including computer hardware, peripherals, copiers, fax machines, mobile phones, scanners, building security systems, environment monitoring systems, computer operating systems, office applications;
  • Identify, research and resolve technical problems of IT equipment and software applications;
  • Respond to IT tickets, telephone calls, e-mails, and requests for technical support; and
  • Document, track, and monitor problems to ensure timely resolutions; and
  • Communicate and collaborate with a regional/global IT team members.


  • Bachelor's Degree in Computer Science or Information Technology;
  • Experience in a help desk or IT Support role; and
  • Experience with Exchange Server Tools, Office 365 and other cloud-based applications a plus.

Desirable: Experience working in a global remit/global company

Due to the volume of applications, we regret that we can only respond to those meeting our above requirements.

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