Customer Service Coordinator
12 month contract *with the high likelihood that this will turn into a permanent position*
To start ASAP
5 hours per week, Monday to Friday
Cytiva: Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020.
Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes.
Customer Service Coordinator job opportunity based in Amersham for a leading global medical technology and life sciences company which provides a broad portfolio of products, solutions and services used in the diagnosis, treatment and monitoring of patients and in the development and manufacture of biopharmaceuticals.
This is an initial temporary contract for 12 months which is very likely to turn into a permanent position. We are looking to identify individuals seeking a long-term permanent opportunity in a global organisation which embraces its role as a global leader seeking to drive a healthier world and foster an environment where people are challenged and empowered to drive outcomes that make a difference.
As a Customer Service Coordinator, you will provide seamless support to all customers and distributors for our Life Sciences business. Using our own initiative, we take ownership and responsibility for solving problems from initial query right through to resolution and order entry/order management. We will drive increased customer satisfaction through exceptional customer care.
Customer Service Coordinator Responsibilities:
To provide excellent customer service for customers, both internal and external.
Order Entry and order management to deliver as required.
Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner.
Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams.
Pro-active and timely Backlog Management.
Follow Shipment to ensure Revenue collection occurs on time.
Measuring order accuracy.
Work as part of a team and adopt a flexible approach to maintain and improve the quality of service.
Provide knowledge and accurate information to customers.
Ensure the above responsibilities are implemented in accordance with agreed service level and standard operating procedures.
Customer Service Coordinator Criteria:
We are looking for a Customer Service Coordinator with experience of working with customers and provide an excellent end to end customer journey.
Written and oral fluency in English and German or French
End-to-end order management experience from customer order to order fulfilment
Experience with Order Management systems
Strong Customer Service and interpersonal skills with professional attitude
Excellent stakeholder management and client facing skills
Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
Competent MS Office skills and be comfortable working with different systems
Ability to work well in a busy environment managing multiple tasks demonstrating excellent organisational skills and the ability to prioritise own workload
Flexibility and willingness to work as a team member