Skills:
- Proficient in hardware support, including laptops, desktops, tablets, docking stations, printers, and MFDs.
- Experienced in supporting Windows 10/11, Virtual Desktops, Active Directory, Antivirus, SCCM, InTune, Microsoft 365, and related components.
- Skilled in troubleshooting corporate networks and infrastructure.
- Adept at supporting a variety of desktop applications in a corporate environment and understanding their interaction with ...
Skills:
- Proficient in hardware support, including laptops, desktops, tablets, docking stations, printers, and MFDs.
- Experienced in supporting Windows 10/11, Virtual Desktops, Active Directory, Antivirus, SCCM, InTune, Microsoft 365, and related components.
- Skilled in troubleshooting corporate networks and infrastructure.
- Adept at supporting a variety of desktop applications in a corporate environment and understanding their interaction with ICT systems.
- Familiar with Windows deployment technologies.
- Proven ability to provide desktop and application support, including remote assistance to end users.
- Strong attention to detail.
Knowledge
- Understanding of corporate networks and firewalls, with awareness of their impact on field support (no administration required).
- Experience supporting diverse staff levels with varying ICT competencies.
- Familiar with asset management and redundant IT equipment processes.
- Knowledge of disk encryption software.
- Demonstrated exceptional customer service skills.
- Capable of managing a fast-paced and diverse workload.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and a focus on timely task completion.
- ITIL V3 Foundation certification or equivalent is advantageous.
- Effective stakeholder management abilities.
- A passion for innovation and commitment to advancing public services.
