Experis Academy - Service Desk Lead

Job Type:
Digital Workspace
Job reference:
about 1 month ago

Service Desk Lead
Leicester/ Hursley
Full time, permanent opportunity
£33,000 - £43,000 based on experience
Candidates need to be eligible for SC clearance

Required Skill Set / Experience:

  • To handle incoming technical support incidents requests and changes.
  • Management of personal call queue ensuring calls are closed in a timely fashion.
  • Provide updates and ensure ongoing customer communication is maintained.
  • Resolution of calls including password resets and ordering hardware parts.
  • Escalation of calls to 2nd & 3rd Line Team as necessary.
  • Provide excellent customer service.
  • Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.)
  • Assisting with service management reporting on previous month's quality of service.
  • Helping drive continuous improvement in processes and helping ensure SLAs are met in key metrics.

Interested candidates please send in your updated CVs in word document

Referral bonuses are provided of £300 worth of Amazon vouchers per placed candidate.

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