Entra ID Subject Matter Expert (Support Engineer - SME Level)
Location: Remote
Employment Type: Full-Time
Experience Level: Senior / SME (5+ Years)
18 Months contract
Up to £70k + benefits
100% remote
Are you a Microsoft Identity and Access Management expert passionate about solving complex technical challenges for global enterprises?
We are looking for a Support Engineer - Entra ID SME to join our high-performing technical support team. You'll be at the frontline of innovation, providing world-class support and guidance to Microsoft customers using Microsoft Entra ID and associated identity solutions.
🔧 What You'll Do:
Act as a trusted advisor, owning and resolving complex Entra ID-related technical issues.
Collaborate with engineering and escalation teams to deliver top-tier support.
Troubleshoot and resolve identity and access issues across hybrid and cloud environments.
Drive knowledge-sharing, process improvement, and technical mentorship within the team.
Work with tools like Fiddler, Wireshark, PowerShell, Graph API, and more.
🧠 What You'll Bring:
5+ years in technical support or enterprise identity solutions roles.
Deep expertise in Microsoft Entra ID (Azure AD), Hybrid Identity, SSO, MFA, and ADFS.
Strong knowledge of:
Azure fundamentals, RBAC, subscriptions
B2B/B2C collaboration and federation models
Active Directory, DNS, DHCP, and Group Policies
Experience with AAD Connect, PowerShell, and modern auth protocols (OAuth, SAML, OpenID Connect).
✅ Preferred Extras:
Experience with PIM, SaaS provisioning, or identity protection tools.
Familiarity with libraries like MSAL/ADAL, and tools like OWIN/Katana.
Diagnostic troubleshooting using HTTP/network trace tools.
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