Engineering Technical Support Officer

City of London, London
Job Type:
Job reference:
3 months ago

Engineering Technical Support Officer - SC Cleared


Experis are supporting a central government intelligence client with the recruitment for IT Engineering Technical Support Officer. The successful contractor will be responsible for continued installation, maintenance, support and development of the specialist Intelligence engineering system and must have in-depth knowledge of IT hardware, operating systems, virtualized environments and software.

Work Experience:

Responsible for assisting in the 1st, 2nd and 3rd line support of technical systems to a professional (ITIL certified) standard and to meeting user requirements. It provides assistance in maintaining and upgrading technical systems in line with technical projects and aid the support of technical networks and infrastructure.

Qualification required

  • ITIL Foundation V3


  • In-depth knowledge of IT hardware, operating systems, virtualized environments and software.

  • In-depth understanding of IT languages, web technologies and software packages.

  • Awareness of new technology.

  • Knowledge of ITIL guidelines

  • Excellent information technology skills in a wide variety of platforms.

  • Analytical skills/ data interpretation skills.

  • Organisational skills.

  • Troubleshooting and methodical fault resolution skills.

  • Ability to quickly learn and adapt to new technologies.

  • Interpersonal or customer service skills.

  • IP addressing and subnetting (IPv4 & v6).


  • Relevant Infrastructure support and fault diagnosis

  • Proven experience in an IT related field.

  • Experience of effectively working as part of a team

  • Good Knowledge UK Tactical Interception (TI) architectures

  • Understanding of UK Tactical Interception methods and capability

  • Covert telecoms methods and devices used

  • Covert entry and methods and devices used

  • BIP0008

  • SPF and IS1 and 2 and GSC.

CESG Good Practice Guides:

  • 13 - Protective Monitoring;

  • 7 - Protection from Malicious Code;

  • 8 - Protecting External Connections the Internet;

  • 12 - Use of Virtualisation Products for Data Separation;

  • 17 - Client System security;

  • 20 - ICT Service Management Security Considerations;

  • 26 - Managing Risk from Thin Client systems;

  • 35 - Protecting internal ICT network Security encryption of devices.

  • 5+ years experience of supporting a Windows Server 2008 R2 based network.

  • VOIP

  • Virtual Private Networks (VPN's);

  • CISCO ASA Firewall configuration;

  • CISCO Catalyst switch configuration;

  • MS System Centre 2102, specifically MS Hyper-V, Data Protection Manager and Virtual Machine

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