End User Support Analyst (2nd/3rd Line) - Manchester

Manchester, Greater Manchester
Job Type:
Job reference:
3 months ago

EUS / EUC - End User Support Analyst - (2nd/3rd Line) - Manchester
Up to £35,000 + Exceptional Benefits

Our Clients business has a strong cultural identity and the values it lives by help their clients, people and communities thrive. Together they are: Collaborative, Creative, Professional, Inclusive and Open. It works on behalf of Global organisations with presence in over 36 countries and 5000 staff. They pride themselves on supporting many of the Fortune 100,120 and 250 companies.
Your role as the EUS/EUC Enf User Compute Support Analyst will be to provide IT support for all end user devices such as Mobiles, Tablets and PC's Printers and general IT.
You will action technical incidents and requests, and where appropriate, provide an interface for your IT Service Desk, Incident Management, Change Management, Problem Management and Service Delivery Management functions.
Assists in the resolution of Incidents and Requests and be the front line for all IT user related queries in a face to face capacity, you will ensure that escalations and resolutions in accordance with Service Level Agreements are met.

Skills and experience:

  • End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi

  • Accessing and configuring Firmware/BIOS to set standards

  • Operating System exposure - install/update/remediate (Microsoft Windows - all support versions)

  • End point software suites - install/update/remediate (Microsoft Office - all supported versions)

  • Mobile Device Management Enterprise experience - device enrol/un-enrol (Profile Push) Mobile Iron Mobile Platform

  • End point Enterprise management systems - device updates/software install (Microsoft SCCM, McAfee PGP, Bit locker)

  • End point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT)

  • End point Enterprise encryption systems - device enrolment, device encryption/decryption and device/user (Microsoft MBAM, BeCrypt Enterprise, PGP, Bit locker)

  • A strong understanding of core application technologies, for example, email, document management, time recording.

  • Service management tool experience - Accessing, updating, closing calls (Remedy)

  • Telephony end point support (Mitel)- Handset configuration, extension allocation

  • A good understanding of Group Policy operation

  • PC device builds and post build configuration

  • IOS/IPAD device builds and post build configuration

  • Break/fix work from the incident/request queues

  • Maintenance of endpoint devices in relation to Windows updates, anti-virus software and encryption software

  • Device administration in SCCM

  • Device administration in MDM

  • Device administration in Active Directory

  • User administration in Microsoft Office 365

  • User administration in Mitel

  • Production of Knowledge Articles to assist 1st and 2nd line resolution of issues

  • Amendment of Knowledge Articles to assist 1st and 2nd line resolution of issues

What you will get in return

  • Exceptional Career Progression within highly profitable prestige organisation

  • Enviable Salary & annual review

  • Exceptional Benefits - 27 days holiday, 5% Pension, Bonus, Dental, Health, Life Assurance, Child Care Vouchers, Income Protection

  • On-going training and development

This is a great opportunity for someone looking to step sideways or up into a highly prestigious environment. For more information or immediate consideration apply now!!

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